We all know the benefits of implementing new systems within a business, such as increasing efficiency, integrating information and improved reporting capabilities. However, a vital aspect of the implementations success, is the users themselves.
Resistance from staff is commonly noted as the key reason why software implementations do not always go to plan. In fact, sometimes this can even make the situation worse, as implemented software is not used correctly, resulting in inefficiency and tension among employees. But that doesn't mean that its their fault.
When new systems are implemented, it is key that staff understand why this is, what the business drivers are, and above all - how to use it! Training does mean taking time out of a working day, but its important not to let this prevent the process of training staff, as staff that have not received any training will not work productively. It could also lead to disagreements within the workplace and resentment towards the new system and frustrations originating from a lack of understanding.
People within a company have different roles, therefore they have different system requirements, and different training needs. It would be no use training someone on a CRM if there role means that they will not use it regularly.
Training when a system is implemented is important, as is training new staff on existing systems. However, ongoing training should also be considered. This refreshes the memory of staff and allows them to explore the capabilities of the system, as well as keeping up to date on any changes and upgrades made to the software since implementation occurred.
Training can be time consuming, and in any business, time is money. However, people may not necessarily need face to face training to recap what they already know. Using manuals, or video's covering various aspects of the software means that staff can look up how to do something for themselves, should a task arise that they have not done in a while or that is slightly different to their day to day activities.
It is also worth noting that everyone is individual and learn in different ways. While one person may benefit greatly from a half-day, hands-on training session, a second person may prefer something visual that they can consult as and when they need to. Peer learning is highly effective so create a space in the working month for teams to get together and discuss what works well and what could be better.
Covering training through a variety of formats means that everyone is able to absorb the information, therefore making the use of business systems more productive and staff less frustrated.
Posted by Lauren Westley on 24/06/2015